Associate Director, Consulting Advisory
New Zealand
- Current
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- Associate Director, Consulting at PricewaterhouseCoopers
- Contributor at Techdirt Insight Community
- Past
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- Senior Consultant at Hewlett-Packard
- Senior Consultant at HP
- Business Systems Consultant at Convergys
- Manager, Improvement Program at Convergys ASPAC
- Professional Services Manager at Convergys
- Business Consultant at Produktiv (Thailand)
- Senior Consultant at Convergys EMEA
- Analyst Developer at GlaxoSmithkline
- Support Analyst at Nokia
- Recommended
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David Mould’s Summary
12 years in some of the worlds' biggest and best known companies.
--> Problem solving – Proven experience with problem ownership, identification and resolution delivered in a timely and efficient manner with business sensitivity.
--> Client management – Programme Management responsibilities including delivery and SLA Management with inclusion in quarterly business reviews with C level executives.
--> Business analysis and modelling – business modelling, requirements gathering and specification, prototyping and business user involvement.
--> Workshop facilitation – leading requirements gathering and clarification workshops.
--> Project management
--> Solution architecture – working with business and technical teams in tandem to match business requirements with component functionality.
David Mould’s Specialties:
Business Analysis, Systems Analysis, System Architecture, Knowledge Management, Virtual Team working, Competency Development and mentoring.
David Mould’s Experience
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Associate Director, Consulting
PricewaterhouseCoopers
(Partnership; Accounting industry)
January 2009 — Present (1 year 1 month)
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Contributor
Techdirt Insight Community
(Privately Held; 11-50 employees; Think Tanks industry)
May 2007 — Present (2 years 9 months)
Using domain experience and thought leadership to provide insights to todays industry. Focus on wireless, telephony and internet technology.
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Senior Consultant
Hewlett-Packard
(Public Company; 10,001 or more employees; HPQ; Information Technology and Services industry)
January 2008 — January 2009 (1 year 1 month)
Senior Consultant working in Utilities, Financial Services and Government
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Senior Consultant
HP
(Information Technology and Services industry)
January 2008 — January 2009 (1 year 1 month)
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Business Systems Consultant
Convergys
(Public Company; 10,001 or more employees; CVG; Telecommunications industry)
July 2004 — December 2007 (3 years 6 months)
Within ASPAC I have been involved in implementations, change requests and managed operations as a Business Systems Consultant. This varies from small team and individual on-site presence to off-shore working with remote interaction with the client. Typically the engagements require SME delivery of functional usage of Geneva coupled with business analysis and process assessment leading to recommendations to the client. Also led a managed services engagement through planning and transition to production as a Program and Project Manager with parallel Geneva SME deliverables.
Lead the Solution Architecture SIG for ASPAC. Developing competency for a pool of in region resources as practitioners of Technical and Functional Architects looking at integrating IRB and other Convergys components with other best of breed products. -
Manager, Improvement Program
Convergys ASPAC
(Public Company; 10,001 or more employees; Telecommunications industry)
January 2007 — May 2007 (5 months)
Coordination of activities as part of an overall improvement program for an Indonesia carrier:
Development
Process Improvement
Resource enhancement
A multi vendor environment with responsibilities to track and report status within the organizations and to the client. -
Professional Services Manager
Convergys
(Public Company; 10,001 or more employees; Telecommunications industry)
January 2005 — April 2007 (2 years 4 months)
Since the start of the year I have had internal management responsibilities to the ASPAC professional services team. This requires recruitment, resource management and ongoing personal development of a team located in five separate locations. This has given me an excellent opportunity to build on my mentoring and knowledge transfer experience as well as the lessons learned in working in geographically distributed teams.
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Business Consultant
Produktiv (Thailand)
(Privately Held; 1-10 employees; Telecommunications industry)
July 2006 — March 2007 (9 months)
Valued Added consultancy to Telco Operators using Geneva Billing and looking to receive general billing business and systems process experience.
Full range of skills offered from thought leadership through business process and on through design, code and implementation. -
Senior Consultant
Convergys EMEA
(Public Company; 10,001 or more employees; Telecommunications industry)
April 2001 — July 2004 (3 years 4 months)
As a Senior Consultant, Convergys EMEA and working within the global centre of expertise for the Geneva product I had responsibilities for support, business and systems analysis as well as value added consultancy. The support practice gave me valuable exposure to the business models adopted across Wireline, Wireless and Cable market segments. The role also provided an interface to development resources and product management through change requests and core product changes. My success in the role created the opportunity to move to Thailand to trouble shoot a key account and develop the competency on the regional support team through mentoring and knowledge management.
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Analyst Developer
GlaxoSmithkline
(Public Company; 10,001 or more employees; Pharmaceuticals industry)
August 1998 — April 2001 (2 years 9 months)
As a dual role Support Analyst and Developer for GlaxoWellcome I was required to quickly become cognizant with finance practices and terminology. The technical delivery within the role was functional changes and code fixes for PeopleSoft Financials, SQR, PeopleCode and PeopleTools. The role allowed me to own the process through business process design, business analysis, systems analysis DCUT and then training the end users. The role included provision of module specific SME knowledge, with knowledge transfer to other members of the virtual team distributed around the seven sites.
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Support Analyst
Nokia
(Public Company; 10,001 or more employees; Telecommunications industry)
September 1996 — August 1998 (2 years )
I started my career as an end-user within Nokia Telecommunications logistics operation and quickly moved to support, after working on some business process redesign and training collateral to establish myself as the business process SME. As the SME within after sales care I was included in the Global Change Board to help redefine the process and review the functional and coding changes for the Andersen Consulting delivered application.
Additional Information
David Mould’s Websites:
David Mould’s Interests:
Reading, Cinema, Travel, Photography, Skiing, Blogging, Energy Efficient Homes, Architecture
David Mould’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
